Does MainPower charge for callouts?

MainPower provides a 24-hour fault response service. When a customer’s property or actions have caused the fault, the responsible customer will be charged a call out fee.

Call outs caused by a MainPower network fault will not incur a fee.

MainPower call out fees

  • Fault call out during normal working hours (7:30 a.m. - 5:00 p.m. Monday-Friday):

    • $228.00+GST minimum charge, plus travel.

    • Additional charges will be billed for any equipment required. Additional time during business hours will be charged at our standard rate ($114.00+GST per hour).

    • MainPower callouts fees are charged from for the time our staff leave a depot, to the time they return to a depot.

  • Fault call out afterhours:$342.00+GST minimum charge, plus travel.

    • Additional charges will be billed for any equipment required. Additional time will be charged at our standard rate ($114.00+GST per hour).

    • MainPower callouts fees are charged from for the time our staff leave a depot, to the time they return to a depot.

All chargeable call outs will incur a minimum fee for a two-hour period (plus travel costs). Where we are required to stand staff down as a result of attending an afterhours call out, we reserve the right to charge a stand down fee.