Does MainPower charge for callouts?
MainPower provides a 24-hour fault response service. When a customer’s property or actions have caused the fault, the responsible customer will be charged a call out fee.
Call outs caused by a MainPower network fault will not incur a fee.
MainPower call out fees
Fault call out during normal working hours (7:30 a.m. - 5:00 p.m. Monday-Friday):
$228.00+GST minimum charge, plus travel.
Additional charges will be billed for any equipment required. Additional time during business hours will be charged at our standard rate ($114.00+GST per hour).
MainPower callouts fees are charged from for the time our staff leave a depot, to the time they return to a depot.
Fault call out afterhours:$342.00+GST minimum charge, plus travel.
Additional charges will be billed for any equipment required. Additional time will be charged at our standard rate ($114.00+GST per hour).
MainPower callouts fees are charged from for the time our staff leave a depot, to the time they return to a depot.
All chargeable call outs will incur a minimum fee for a two-hour period (plus travel costs). Where we are required to stand staff down as a result of attending an afterhours call out, we reserve the right to charge a stand down fee.