Troubleshooting Tips
Check the main switch is on at your switchboard
If a fuse is blown, the problem is likely in your home and you may require a call out from an electrician.
Check if your neighbours have power
If a number of houses in your area are without power or hot water, it is likely the outage is linked to a problem on our network.
Check our outages map for all current planned and unplanned outages
See if we have listed an outage for scheduled work or a known fault in your area.