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If there's no power at your place, check out the current & planned outage map to see if you're affected by either a scheduled maintenance power outage or a fault. If your outage isn't listed or for more information, call us on 0800 30 90 80.
MainPower Holiday office closure
From midday Thursday 21st December to 8am Monday 8th January, the MainPower offices will be closed. We will still be attending faults and call outs during this period.
We thank you for your patience over this holiday period, and wish our customers a happy holidays and an even happier new year!
Text messages for planned power outages MainPower is now sending text messages to advise customers of planned outages. Please contact your electricity retailer if you need to update your mobile number or contact details for your electricity account.
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour fault line – 0800 30 90 80; to report an emergency call 111.
Payment of MainPower invoices is required on the 20th of the month following the date on your invoice. Failure to meet this may result in:
Interest at the rate of 18% per annum on any moneys owing to MainPower and not paid by the 20th of the month following date of rendering of MainPower's invoice, such interest to be calculated on a daily basis.
Any costs incurred by MainPower or its Agent/s in collection of all or any part of any overdue debt on this account.
If the payment is defaulted, information about the default may be given to our Credit Agency and they may provide that default information to other third parties.
For more information, contact Accounts Receivable: