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If there's no power at your place, check out the current & planned outage map to see if you're affected by either a scheduled maintenance power outage or a fault. If your outage isn't listed or for more information, call us on 0800 30 90 80.
MainPower Holiday office closure
From midday Thursday 21st December to 8am Monday 8th January, the MainPower offices will be closed. We will still be attending faults and call outs during this period.
We thank you for your patience over this holiday period, and wish our customers a happy holidays and an even happier new year!
Text messages for planned power outages MainPower is now sending text messages to advise customers of planned outages. Please contact your electricity retailer if you need to update your mobile number or contact details for your electricity account.
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour fault line – 0800 30 90 80; to report an emergency call 111.
MainPower is subject to a number of regulations that we must comply with, supervised by a number of different government bodies such as the Electricity Authority, The Commerce Commission and The Ministry of Economic Development.
The regulations under which MainPower operates relate to maintaining service quality and managing prices (the thresholds), and to provide information in the form of disclosures of our financial and operational performance, and our long term plans to manage and continue to maintain the electricity network in our region.
In this section you will find the following information:
MainPower Disclosures - Information about the company, in the form of our public reports prepared every six months, our line charges, our loss factors and our Use of Systems Agreements.
Regulatory Reporting - Information regarding the prices that consumers pay to receive our services and the associated terms and conditions, and how to lodge a complaint through the Electricity and Gas Complaints Commission.