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If there's no power at your place, check out the current & planned outage map to see if you're affected by either a scheduled maintenance power outage or a fault. If your outage isn't listed or for more information, call us on 0800 30 90 80.
MainPower Holiday office closure
From midday Thursday 21st December to 8am Monday 8th January, the MainPower offices will be closed. We will still be attending faults and call outs during this period.
We thank you for your patience over this holiday period, and wish our customers a happy holidays and an even happier new year!
Text messages for planned power outages MainPower is now sending text messages to advise customers of planned outages. Please contact your electricity retailer if you need to update your mobile number or contact details for your electricity account.
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour fault line – 0800 30 90 80; to report an emergency call 111.
Do you, or someone in your household, depend on electricity for Critical Electrical Medical Equipment (CEME)? Is your health or wellbeing especially vulnerable?
We recommend that you have an emergency response plan in place. We can never guarantee your power supply at all times, as unplanned outages due to unforeseen circumstances can occur. Your emergency response plan could include always having a standby battery that is fully charged and ready to use. It could also include plans to immediately relocate to another address which has electricity supply.
It's important that you register as a Medically Dependent Customer with your Electricity Retailer.