More customers to be restored today

Hard work and a fair amount of perspiration saw the combined crews of MainPower restore power to Waiau yesterday – standing up more 40 than poles and reconnecting hundreds of homes and businesses to power.

Acting Chief Executive Damien Whiffen said the teams worked well together yesterday and are ready to tackle further restoration today.

“From nearly 1,000 customers without power at 4pm yesterday, we’re down to just over half that number this morning. We’ve got 14 crews on the ground today throughout the region, including our own teams and those who have pitched in to help.

“There are a few team members who have earned a rest today. We keep a close eye on the hours our staff are doing so we’re managing fatigue and making sure everyone is not only fit for work, but also looking after themselves. The next week or so of restoration is a bit of a marathon. We need everyone in tip top condition to get the network back into shape.”

Whiffen says the ‘long tail’ of the recovery includes areas that require significant work to repair and restore.

“We’ve got poles down in riverbanks and remote areas that need a fair bit of land remediation. We’re in contact with those customers that are likely to be without power for a number of days yet. Most are remote and well prepared, but we’re keeping them informed so they can make decisions about what they do over the next few days.”

The company is also keeping a close eye on weather due to come in over the next couple of days.

“We’re obviously not keen to see more high winds in the region, and we’re mindful of our communities who don’t need a repeat of the week. We’re quietly confident that we’ll get at least half of those remaining customers back on today, so we can head into the new week on an even keel.”

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Outage notifications

WEATHER RELATED OUTAGES - updated 10.00am 26/10/2025

We have crews on the ground again today replacing poles and restoring power across the network.

We still have a number of outages across the network but we’re making good progress assessing damage and restoring power as quickly and safely as possible.

Estimated restoration times are being uploaded to the Outage Map once areas have been assessed and we have a good indication of how long it will take to restore power.

If you have any concerns or questions, please call our customer service team on 0800 30 90 80.

TREAT ALL POWER LINES AS LIVE AT ALL TIMES. Please stay away from any downed lines and report any sighting to us on 0800 30 90 80.

Medically dependent customers should ensure their power retailer has their most current information, have spoken to their medical professional and are prepared to relocate if needed. If you have any concerns about your safety or welfare, call your local council and they will assist 24/7.

For the most recent updates on outrages, please check our outage map. To report an outage, call 0800 30 90 80.

We appreciate your understanding and patience during this time.

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

Outage notifications

WEATHER RELATED OUTAGES - updated 10.00am 26/10/2025

We have crews on the ground again today replacing poles and restoring power across the network.

We still have a number of outages across the network but we’re making good progress assessing damage and restoring power as quickly and safely as possible.

Estimated restoration times are being uploaded to the Outage Map once areas have been assessed and we have a good indication of how long it will take to restore power.

If you have any concerns or questions, please call our customer service team on 0800 30 90 80.

TREAT ALL POWER LINES AS LIVE AT ALL TIMES. Please stay away from any downed lines and report any sighting to us on 0800 30 90 80.

Medically dependent customers should ensure their power retailer has their most current information, have spoken to their medical professional and are prepared to relocate if needed. If you have any concerns about your safety or welfare, call your local council and they will assist 24/7.

For the most recent updates on outrages, please check our outage map. To report an outage, call 0800 30 90 80.

We appreciate your understanding and patience during this time.

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

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