Scoping and repairs priority for network today

MainPower crews are hitting the ground running today to restore power to the 3,000 customers who are still without power following the weather events of the last two days.

Acting Chief Executive Damien Whiffen says the Emergency Operations Centre stood up by the company ahead of the weather event is directing staff and resources to enact repairs as quickly as possible.

“We’ve got three helicopters in the air scoping faults and assessing damage. We have a large and often remote network and there has been widespread damage, but we have multiple crews on the road and already in action.

“We will be focussing on the Hanmer Springs and Culverden / Waiau areas first thing, to restore services as quickly as we can for these bustling holiday spots ahead of the long weekend. We had hoped to have the business district of Hanmer Springs restored last night but our crews were called away to clear roads to assist in the safe evacuation of 150 children from the Hanmer Springs Forest Camp. Hanmer Springs township is a priority for us today.”

Whiffen says the business is hoping to have most of the main trunk line restored today which will provide a safe and secure feed for further livening.

“We do need to remind people to treat all power lines as live at all times. Today will be a day of restoration and repair, and power will come back on without notice. Please don’t drive under fallen lines – stay at least 20 metres away from any downed lines and you can call our 0800 number to report any incidents.

“We’ve got four full gangs are out doing repairs – replacing poles, repairing transformers, making areas safe – with multiple crews scoping. We have offers of assistance from our neighbouring EDBs which we’ll be taking up tomorrow and we have support from our partners through today. We are still looking at reduced resourcing due to the widespread destruction around the South Island yesterday, but we’ll be working hard to get repairs done as soon as we can.”

Whiffen says crews will be working throughout the weekend, and the weather looks promising to expedite repairs.

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Outage notifications

WEATHER RELATED OUTAGES - updated 5.30pm 24/10/2025

Due to the recent weather events, we have multiple outages across the network. We are making good progress assessing damage and restoring power as quickly and safely as possible.

While we have support from partners and neighbouring Electricity businesses, there has been significant impact across the South Island so resources are tight. Our crews are doing everything they can to get power restored as quickly as they can.

Estimated restoration times will be uploaded to the Outage Map once areas have been scoped and we have a clear indication of how long it will take to restore power.

If you have any concerns or questions, please call our customer service team on 0800 30 90 80.

We have multiple helicopters in the air assessing faults across the network and helping inform the order of repair.

TREAT ALL POWER LINES AS LIVE AT ALL TIMES. Please stay away from any downed lines and report any sighting to us on 0800 30 90 80.

Medically dependent customers should ensure their power retailer has their most current information, have spoken to their medical professional and are prepared to relocate if needed. If you have any concerns about your safety or welfare, call your local council and they will assist 24/7.

For the most recent updates on outrages, please check our outage map. To report an outage, call 0800 30 90 80.

We appreciate your understanding and patience during this time.

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

Outage notifications

WEATHER RELATED OUTAGES - updated 5.30pm 24/10/2025

Due to the recent weather events, we have multiple outages across the network. We are making good progress assessing damage and restoring power as quickly and safely as possible.

While we have support from partners and neighbouring Electricity businesses, there has been significant impact across the South Island so resources are tight. Our crews are doing everything they can to get power restored as quickly as they can.

Estimated restoration times will be uploaded to the Outage Map once areas have been scoped and we have a clear indication of how long it will take to restore power.

If you have any concerns or questions, please call our customer service team on 0800 30 90 80.

We have multiple helicopters in the air assessing faults across the network and helping inform the order of repair.

TREAT ALL POWER LINES AS LIVE AT ALL TIMES. Please stay away from any downed lines and report any sighting to us on 0800 30 90 80.

Medically dependent customers should ensure their power retailer has their most current information, have spoken to their medical professional and are prepared to relocate if needed. If you have any concerns about your safety or welfare, call your local council and they will assist 24/7.

For the most recent updates on outrages, please check our outage map. To report an outage, call 0800 30 90 80.

We appreciate your understanding and patience during this time.

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

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