Power outages can happen at any time. MainPower's priority is to get the power back on as quickly and safely as possible. In large-scale events such as an earthquake or windstorm, some customers may be without power for an extended period. Having an up-to-date No Power Plan will mean you are prepared, regardless of the situation.

Check out our No Power Plan checklists:

Prepare your home for power outages:

  • Keep your phone charged and consider getting a car charger.

  • Have a non-electrical source of heating, cooking, and lighting (e.g. gas heater, BBQ, torches and batteries).

  • If you are medically dependent on power, ensure you have an emergency plan. Click here for more information.

  • If you have a generator, make sure you know how to use it safely - never connect generators directly to the mains, and never use it indoors. Check out our fact sheet for more information.

  • Consider keeping a standard, non-cordless phone in the house, particularly if you live in an isolated area with limited cell phone reception.

  • Keep your refrigerator doors closed to help prevent food spoilage.

  • Check you know how to manually open automatic garage doors and security doors/ gates.

  • Unplug any sensitive equipment, such as computers, to prevent damage when the power is restored (you can also do this before a planned outage).

  • And finally, check on your neighbours. Particularly on vulnerable people in your community to make sure they are okay.


Prepare your business for power outages:

  • Check your terms and conditions with your electricity retailer - it will detail notification periods for planned electricity network outages and any compensation clauses.

  • Check your insurance provisions – how long does power need to be off before the policy covers you.

  • Have a good back up plan and ensure your staff are trained.

  • Consider the use of manual eftpos and credit card options.

  • Can your site be supplied by a generator – know your capacity requirements, connection options and generator hire contact details.

  • Have alternative locations for storage of perishable goods and freezer blankets.

  • Have back-up alternative locations to work from and phone diversions to mobiles contingency in place and when the power comes on understand what equipment needs resetting.