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Contractor induction

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All contractors wishing to undertake work on behalf of MainPower need to complete our contractor induction.

By completing this induction, contractors working on behalf of MainPower will:

  • be aware of their responsibilities
  • have systems and processes in place to work safely and to a high-quality standard.

If you have any questions, please call 0800 30 90 80 and ask for the Safety and Business Risk team.

We’re here to help. Get in touch if you need help. Or, check out our FAQs.

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What is the process?

Follow the steps below to be inducted as a contractor for MainPower.

Step 1: Familiarise yourself with the MainPower Contractor Handbook.

Step 2: Read through the MainPower Contractor Induction Guide and complete the contractor induction.

Start here

Before completing the contractor induction, read the relevant documents as outlined above.

We’re here to help

If you need some assistance or advice, please get in touch with our team.

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Outage notifications

WEATHER RELATED OUTAGES - updated 12.00pm 29/10/2025

We’re making great progress restoring power across the network. Currently there are 85 customers without power, but we have a large number of crews in multiple locations again today.

We will have a helicopter operating in the Hurunui Mouth area around midday today. The helicopter is a twin engine and is carrying out complex river crossing repairs. It will be travelling low and slow, and it will be quite loud.

Please keep the area clear so our teams can carry out these urgent repairs to restore power to the area.

Estimated restoration times are regularly being uploaded to the Outage Map.

If you have any concerns or questions, please call our customer service team on 0800 30 90 80.

TREAT ALL POWER LINES AS LIVE AT ALL TIMES. Please stay away from any downed lines and report any sighting to us on 0800 30 90 80.

For the most recent updates on outrages, please check our outage map. To report an outage, call 0800 30 90 80.

We appreciate your understanding and patience during this time.

Outages
0800 30 90 80

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

Outage notifications

WEATHER RELATED OUTAGES - updated 12.00pm 29/10/2025

We’re making great progress restoring power across the network. Currently there are 85 customers without power, but we have a large number of crews in multiple locations again today.

We will have a helicopter operating in the Hurunui Mouth area around midday today. The helicopter is a twin engine and is carrying out complex river crossing repairs. It will be travelling low and slow, and it will be quite loud.

Please keep the area clear so our teams can carry out these urgent repairs to restore power to the area.

Estimated restoration times are regularly being uploaded to the Outage Map.

If you have any concerns or questions, please call our customer service team on 0800 30 90 80.

TREAT ALL POWER LINES AS LIVE AT ALL TIMES. Please stay away from any downed lines and report any sighting to us on 0800 30 90 80.

For the most recent updates on outrages, please check our outage map. To report an outage, call 0800 30 90 80.

We appreciate your understanding and patience during this time.

Outages
0800 30 90 80

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

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0800 30 90 80
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