Contractor induction

All contractors wishing to undertake work on behalf of MainPower need to complete our contractor induction.

By completing this induction, contractors working on behalf of MainPower will:

  • be aware of their responsibilities
  • have systems and processes in place to work safely and to a high-quality standard.

If you have any questions, please call 0800 30 90 80 and ask for the Safety and Business Risk team.

We’re here to help. Get in touch if you need help. Or, check out our FAQs.

What is the process?

Follow the steps below to be inducted as a contractor for MainPower.

Step 1: Familiarise yourself with the MainPower Contractor Handbook.

Step 2: Read through the MainPower Contractor Induction Guide and complete the contractor induction.

Start here

Before completing the contractor induction, read the relevant documents as outlined above.

We’re here to help

If you need some assistance or advice, please get in touch with our team.

Outage notifications

Drone flight

Dates: Tuesday the 27 January 2026
Time: between 7:00am – 6:00pm (weather permitting)

MainPower will be conducting drone flights in Plasketts Road, Fernside. (Flight time is weather permitting).

This work helps us assess the condition of our lines, and identify any maintenance required. It will help us to plan our maintenance work and upgrades to the power service to increase the reliability and resilience of power for our customers.

Our customers privacy will be respected, and any ‘personal information’ collected in the footage will only be used for the purposes of asset condition assessment, line monitoring, and maintenance. Customers may ask the operator on site to show them the footage, and if there any concerns, customers can ask for footage to be deleted. Please refer to our Privacy Statement on our website.

Privacy Policy

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

Outage notifications

Drone flight

Dates: Tuesday the 27 January 2026
Time: between 7:00am – 6:00pm (weather permitting)

MainPower will be conducting drone flights in Plasketts Road, Fernside. (Flight time is weather permitting).

This work helps us assess the condition of our lines, and identify any maintenance required. It will help us to plan our maintenance work and upgrades to the power service to increase the reliability and resilience of power for our customers.

Our customers privacy will be respected, and any ‘personal information’ collected in the footage will only be used for the purposes of asset condition assessment, line monitoring, and maintenance. Customers may ask the operator on site to show them the footage, and if there any concerns, customers can ask for footage to be deleted. Please refer to our Privacy Statement on our website.

Privacy Policy

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

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