How to work safely near underground cables

Knowing where underground cables are located is essential for staying safe and preventing damage to the network.

beforeUdig
BeforeUdig is a free online service that is designed to be a “one stop shop” for anyone carrying out digging or excavation work. Currently, information about 162 different utilities is available through the service.

If you are planning digging, drilling or excavation work, visit beforeUdig.co.nz to submit a request for plans. Plans detailing any underground cables or other services can be received within 20 minutes, at any time of the day or night.

We’re here to help. Get in touch if you need help. Or, check out our FAQs.

Cable locations on private property

For underground service plans on private property, and lateral locations for work on private property that will not extend into any part of the road reserve, contact your local district council.

Safe digging checklist

Close approach consent

Regulation 17 of the Electricity (Safety) Regulations 2010 requires that a person who carries out any construction, building, excavation, or other work on or near an electric line must maintain safe distances in accordance with the New Zealand Electrical Code of Practice for Electrical Safe Distances (NZECP 34:2001).

Minimum safe distances have been set by NZECP 34 primarily to protect persons, property, vehicles, and mobile plant from harm or damage from electrical hazards. Find out more about the requirements of NZECP 34 here.

Activities that require a close approach consent

A close approach consent is required for any of the following activities near MainPower network assets:

Apply online for a close approach consent from MainPower.

MainPower offers a cable location and mark out service. We can trace underground electrical cables with an electronic locator and mark them out for you. Note – we are unable to locate other services.

On-site supervision: For difficult work or locations, MainPower can provide an on-site safety standover/supervision service.

Call us on 0800 30 90 80 to discuss how we can help.

We’re here to help

If you need some assistance or advice, please get in touch with our team.

Important notifications

Hot water load testing under way ahead of winter

Until mid‑April, we’re working closely with retailers to carry out hot water load testing as we prepare our network for the coming winter season.

These tests run for a couple of hours each day, Monday to Friday, with no testing taking place over weekends. Because each test window is relatively short, customers are unlikely to notice any changes to their hot water supply.

The purpose of this work is to help us better understand how much controllable load is available during the summer months. Gaining accurate insights now means we can model customer savings more effectively by reducing system load at peak times. It also helps us assess whether this load flexibility could assist Transpower in deferring an upcoming local transmission upgrade.

This testing is an important part of ensuring a resilient, efficient network that supports our community.

MainPower Trust elections

Voting is open for the 2026 MainPower Trust election.

Voting packs have been emailed or posted by Electionz.com to everyone who pays a power bill on the MainPower network. You need to have the unique ID provided to cast your vote.

If you haven’t received a voting pack, or can’t find it, you can get a replacement by contacting iro@electionz.com.  For full details of the candidates, visit mainpowertrust.co.nz/trustee-elections/

Make the most of this opportunity to have your say on the future of MainPower – and your community.

Voting closes midday Friday 6 March 2026. 

Privacy Policy

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

Outage notifications

Hot water load testing under way ahead of winter

Until mid‑April, we’re working closely with retailers to carry out hot water load testing as we prepare our network for the coming winter season.

These tests run for a couple of hours each day, Monday to Friday, with no testing taking place over weekends. Because each test window is relatively short, customers are unlikely to notice any changes to their hot water supply.

The purpose of this work is to help us better understand how much controllable load is available during the summer months. Gaining accurate insights now means we can model customer savings more effectively by reducing system load at peak times. It also helps us assess whether this load flexibility could assist Transpower in deferring an upcoming local transmission upgrade.

This testing is an important part of ensuring a resilient, efficient network that supports our community.

MainPower Trust elections

Voting is open for the 2026 MainPower Trust election.

Voting packs have been emailed or posted by Electionz.com to everyone who pays a power bill on the MainPower network. You need to have the unique ID provided to cast your vote.

If you haven’t received a voting pack, or can’t find it, you can get a replacement by contacting iro@electionz.com.  For full details of the candidates, visit mainpowertrust.co.nz/trustee-elections/

Make the most of this opportunity to have your say on the future of MainPower – and your community.

Voting closes midday Friday 6 March 2026. 

Privacy Policy

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

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