No-power planning for medically dependent customers
Do you, or someone in your household, depend on electricity for critical electrical medical equipment?
We recommend that you have an emergency response plan in place. We can never guarantee your power supply at all times, as unplanned outages due to unforeseen circumstances can occur. Your emergency response plan could include always having a standby battery that is fully charged and ready to use. It could also include plans to immediately relocate to another address that has electricity supply.
It’s important that you register as a medically dependent customer with your electricity retailer.
We’re here to help. Get in touch if you need help. Or, check out our FAQs.
No-power plan checklist
Prepare for no power if you are medically dependent.
- Check your terms and conditions with your electricity retailer – it will detail notification periods for planned electricity network outages and any compensation clauses.
- Check your insurance provisions – How long does power need to be off before the policy covers you?
- For more information, click here to view our medically dependent no-power information checklist.
Outage fact sheets
Here are some useful fact sheets and information for planning for an outage.
This fact sheet is designed to inform you about using generators safely in the event of a power outage.
Download our checklist for hints and tips to create a no-power plan if you are medically dependent.
We’re here to help
If you need some assistance or advice, please get in touch with our team.