No-power planning for businesses

Prepare your business for power outages.

Make sure your business is prepared for an electricity outage, whether it’s a planned or unplanned one.

Check your terms and conditions with your electricity retailer – it will detail notification periods for planned electricity network outages and any compensation clauses. Consider checking with your insurance provider – How long does power need to be off before the policy covers you?

Please note: MainPower does not supply businesses with generators for planned or unplanned outages. To ensure continuity, it is the responsibility of the business to have a no-power plan in place. Please speak to your electrician for more information on hiring a generator for an outage.

We’re here to help. Get in touch if you need help. Or, check out our FAQs.

Communication

Business functionality

Water, heat, and lighting

Protection

Outage fact sheets

Here are some useful fact sheets and information for planning for an outage.

This fact sheet is designed to inform you about using generators
safely in the event of a power outage.

Download our checklist for hints and tips to create a no-power plan for your business. 

We’re here to help

If you need some assistance or advice, please get in touch with our team.

Outage notifications

Drone flight

Dates: Tuesday the 27 January 2026
Time: between 7:00am – 6:00pm (weather permitting)

MainPower will be conducting drone flights in Plasketts Road, Fernside. (Flight time is weather permitting).

This work helps us assess the condition of our lines, and identify any maintenance required. It will help us to plan our maintenance work and upgrades to the power service to increase the reliability and resilience of power for our customers.

Our customers privacy will be respected, and any ‘personal information’ collected in the footage will only be used for the purposes of asset condition assessment, line monitoring, and maintenance. Customers may ask the operator on site to show them the footage, and if there any concerns, customers can ask for footage to be deleted. Please refer to our Privacy Statement on our website.

Privacy Policy

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

Outage notifications

Drone flight

Dates: Tuesday the 27 January 2026
Time: between 7:00am – 6:00pm (weather permitting)

MainPower will be conducting drone flights in Plasketts Road, Fernside. (Flight time is weather permitting).

This work helps us assess the condition of our lines, and identify any maintenance required. It will help us to plan our maintenance work and upgrades to the power service to increase the reliability and resilience of power for our customers.

Our customers privacy will be respected, and any ‘personal information’ collected in the footage will only be used for the purposes of asset condition assessment, line monitoring, and maintenance. Customers may ask the operator on site to show them the footage, and if there any concerns, customers can ask for footage to be deleted. Please refer to our Privacy Statement on our website.

Privacy Policy

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

Quick links