Scoping and repairs priority for network today

MainPower crews are hitting the ground running today to restore power to the 3,000 customers who are still without power following the weather events of the last two days.

Acting Chief Executive Damien Whiffen says the Emergency Operations Centre stood up by the company ahead of the weather event is directing staff and resources to enact repairs as quickly as possible.

“We’ve got three helicopters in the air scoping faults and assessing damage. We have a large and often remote network and there has been widespread damage, but we have multiple crews on the road and already in action.

“We will be focussing on the Hanmer Springs and Culverden / Waiau areas first thing, to restore services as quickly as we can for these bustling holiday spots ahead of the long weekend. We had hoped to have the business district of Hanmer Springs restored last night but our crews were called away to clear roads to assist in the safe evacuation of 150 children from the Hanmer Springs Forest Camp. Hanmer Springs township is a priority for us today.”

Whiffen says the business is hoping to have most of the main trunk line restored today which will provide a safe and secure feed for further livening.

“We do need to remind people to treat all power lines as live at all times. Today will be a day of restoration and repair, and power will come back on without notice. Please don’t drive under fallen lines – stay at least 20 metres away from any downed lines and you can call our 0800 number to report any incidents.

“We’ve got four full gangs are out doing repairs – replacing poles, repairing transformers, making areas safe – with multiple crews scoping. We have offers of assistance from our neighbouring EDBs which we’ll be taking up tomorrow and we have support from our partners through today. We are still looking at reduced resourcing due to the widespread destruction around the South Island yesterday, but we’ll be working hard to get repairs done as soon as we can.”

Whiffen says crews will be working throughout the weekend, and the weather looks promising to expedite repairs.

More news

Recovery in pictures

27 October 2025

Crews continue while country takes a day off

27 October 2025

More customers to be restored today

26 October 2025

Outage notifications

WEATHER RELATED OUTAGES - updated 12.00pm 29/10/2025

We’re making great progress restoring power across the network. Currently there are 85 customers without power, but we have a large number of crews in multiple locations again today.

We will have a helicopter operating in the Hurunui Mouth area around midday today. The helicopter is a twin engine and is carrying out complex river crossing repairs. It will be travelling low and slow, and it will be quite loud.

Please keep the area clear so our teams can carry out these urgent repairs to restore power to the area.

Estimated restoration times are regularly being uploaded to the Outage Map.

If you have any concerns or questions, please call our customer service team on 0800 30 90 80.

TREAT ALL POWER LINES AS LIVE AT ALL TIMES. Please stay away from any downed lines and report any sighting to us on 0800 30 90 80.

For the most recent updates on outrages, please check our outage map. To report an outage, call 0800 30 90 80.

We appreciate your understanding and patience during this time.

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

Outage notifications

WEATHER RELATED OUTAGES - updated 12.00pm 29/10/2025

We’re making great progress restoring power across the network. Currently there are 85 customers without power, but we have a large number of crews in multiple locations again today.

We will have a helicopter operating in the Hurunui Mouth area around midday today. The helicopter is a twin engine and is carrying out complex river crossing repairs. It will be travelling low and slow, and it will be quite loud.

Please keep the area clear so our teams can carry out these urgent repairs to restore power to the area.

Estimated restoration times are regularly being uploaded to the Outage Map.

If you have any concerns or questions, please call our customer service team on 0800 30 90 80.

TREAT ALL POWER LINES AS LIVE AT ALL TIMES. Please stay away from any downed lines and report any sighting to us on 0800 30 90 80.

For the most recent updates on outrages, please check our outage map. To report an outage, call 0800 30 90 80.

We appreciate your understanding and patience during this time.

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

Quick links