Hanmer Springs community update

MainPower has recently met with the Hanmer Springs community to discuss its operations in the region and to highlight plans for future works.

Over the past 12 months, Hanmer Springs has encountered 22 power outages. 12 of these outages affected less than 100 people. Nine of these instances were planned works requested by customers to facilitate growth in the area.

Of the unplanned outages, one was a cable fault, and the remaining were the result of damage from wildlife or weather/storms. MainPower has several measures in place to protect our infrastructure. However, rural networks can be more exposed to weather and wildlife causing unplanned power outages.

MainPower apologises for the inconvenience caused during these outages, we remain confident that our current infrastructure has sufficient capacity to support the Hanmer Springs community.

As shared at the community meeting, there are plans to upgrade the electricity lines into Hanmer Springs and to re-build the MainPower substation over the next five years. These upgrades will support the growing population in the future, and be more resilient to weather and wildlife-related events.

More news

Recovery in pictures

27 October 2025

Crews continue while country takes a day off

27 October 2025

More customers to be restored today

26 October 2025

Outage notifications

WEATHER RELATED OUTAGES - updated 12.00pm 29/10/2025

We’re making great progress restoring power across the network. Currently there are 85 customers without power, but we have a large number of crews in multiple locations again today.

We will have a helicopter operating in the Hurunui Mouth area around midday today. The helicopter is a twin engine and is carrying out complex river crossing repairs. It will be travelling low and slow, and it will be quite loud.

Please keep the area clear so our teams can carry out these urgent repairs to restore power to the area.

Estimated restoration times are regularly being uploaded to the Outage Map.

If you have any concerns or questions, please call our customer service team on 0800 30 90 80.

TREAT ALL POWER LINES AS LIVE AT ALL TIMES. Please stay away from any downed lines and report any sighting to us on 0800 30 90 80.

For the most recent updates on outrages, please check our outage map. To report an outage, call 0800 30 90 80.

We appreciate your understanding and patience during this time.

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

Outage notifications

WEATHER RELATED OUTAGES - updated 12.00pm 29/10/2025

We’re making great progress restoring power across the network. Currently there are 85 customers without power, but we have a large number of crews in multiple locations again today.

We will have a helicopter operating in the Hurunui Mouth area around midday today. The helicopter is a twin engine and is carrying out complex river crossing repairs. It will be travelling low and slow, and it will be quite loud.

Please keep the area clear so our teams can carry out these urgent repairs to restore power to the area.

Estimated restoration times are regularly being uploaded to the Outage Map.

If you have any concerns or questions, please call our customer service team on 0800 30 90 80.

TREAT ALL POWER LINES AS LIVE AT ALL TIMES. Please stay away from any downed lines and report any sighting to us on 0800 30 90 80.

For the most recent updates on outrages, please check our outage map. To report an outage, call 0800 30 90 80.

We appreciate your understanding and patience during this time.

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

Quick links