Safety
Generator safety tips
Working safely around electricity
Property owner responsibilities
Electricity safety tips
Need more help?
Choose one of the following options.
Outage notifications
WIND WARNING AND OUTAGES - updated 7.45am
We are in the thick of this weather system and experiencing multiple outages across the network. Our teams are carrying out repairs when and as it is safe to do so.
We are getting reports of a number of instances of lines down across roads. TREAT THESE LINES AS LIVE AT ALL TIMES. Our crews will be repairing and restoring when it is safe to do so. Please stay away from any downed lines and report any sighting to us on 0800 30 90 80.
If you lose power, be prepared to be without power for some days. Please activate your No Power Plan.
Medically dependent customers should ensure their power retailer has their most current information, have spoken to their medical professional and are prepared to relocate if needed.
For the most recent updates on outrages, please check our outage map.
We appreciate your understanding and patience during this time.
Treat all power lines as live. Power can be restored at any time. To report an outage, call 0800 30 90 80.
Is your outage not listed?
Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.