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Outage notifications
WEATHER RELATED OUTAGES - updated 4.00pm 25/10/2025
Due to the recent weather events, we have multiple outages across the network. We are making good progress assessing damage and restoring power as quickly and safely as possible.
We have multiple crews on the ground today replacing poles and restoring power across the network.
Estimated restoration times will be uploaded to the Outage Map once areas have been assessed and we have a clear indication of how long it will take to restore power.
If you have any concerns or questions, please call our customer service team on 0800 30 90 80.
TREAT ALL POWER LINES AS LIVE AT ALL TIMES. Please stay away from any downed lines and report any sighting to us on 0800 30 90 80.
Medically dependent customers should ensure their power retailer has their most current information, have spoken to their medical professional and are prepared to relocate if needed. If you have any concerns about your safety or welfare, call your local council and they will assist 24/7.
For the most recent updates on outrages, please check our outage map. To report an outage, call 0800 30 90 80.
We appreciate your understanding and patience during this time.
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Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.