Electricity safety tips

We use electricity every day, so it’s important to know how to stay safe around it.

By following these guidelines, you can reduce the risk of electrical accidents and keep your home safe.

Remember, in an emergency, call 111. If in doubt, give MainPower a call on 0800 30 90 80 for advice.

We’re here to help. Get in touch if you need help. Or, check out our FAQs.

Home electricity safety tips

Electricity safety warnings

Warning signs of electrical problems

If you notice any of these warning signs, contact your landlord or a licensed electrician immediately.

Remember: Always treat all electrical equipment as live to ensure your safety. 

Safety for kids

It’s important for children to learn about electrical safety from an early age. Teach your children to stay away from power lines and trees that are close to them. Ensure they can recognise standard electrical warning signs and understand the importance of keeping their distance.

Energy Explorers is an activity book created by MainPower to help kids learn about electricity. It is packed with fun puzzles, engaging activities, and colourful illustrations that make learning about energy exciting and fun. 

Check out our Energy Explorers activity book here.

 

Get in touch with us if you would like a printed copy.

Outdoor electrical safety

Take extra precautions around electricity when working or playing outdoors. Be aware of overhead power lines and underground cables, especially when using ladders, pruning trees, or digging. Before starting any work that could involve power lines, such as painting, trimming trees, or replacing roofing, contact MainPower to discuss safety measures or disconnecting the power.

Never touch overhead power lines, underground cables, or any bare conductors connecting them to your home, as this could be fatal.

Outdoor safety tips

DIY electrical work

While DIY electrical work might seem like a cost-effective solution, it can be dangerous if not done correctly. Homeowners are allowed to carry out certain electrical tasks, provided they comply with national standards. However, it’s safer to hire a licensed electrician to prevent risks such as electric shock or fire.

We’re here to help

If you need some assistance or advice, please get in touch with our team.

Outage notifications

WEATHER RELATED OUTAGES - updated 10.00am 26/10/2025

We have crews on the ground again today replacing poles and restoring power across the network.

We still have a number of outages across the network but we’re making good progress assessing damage and restoring power as quickly and safely as possible.

Estimated restoration times are being uploaded to the Outage Map once areas have been assessed and we have a good indication of how long it will take to restore power.

If you have any concerns or questions, please call our customer service team on 0800 30 90 80.

TREAT ALL POWER LINES AS LIVE AT ALL TIMES. Please stay away from any downed lines and report any sighting to us on 0800 30 90 80.

Medically dependent customers should ensure their power retailer has their most current information, have spoken to their medical professional and are prepared to relocate if needed. If you have any concerns about your safety or welfare, call your local council and they will assist 24/7.

For the most recent updates on outrages, please check our outage map. To report an outage, call 0800 30 90 80.

We appreciate your understanding and patience during this time.

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

Outage notifications

WEATHER RELATED OUTAGES - updated 10.00am 26/10/2025

We have crews on the ground again today replacing poles and restoring power across the network.

We still have a number of outages across the network but we’re making good progress assessing damage and restoring power as quickly and safely as possible.

Estimated restoration times are being uploaded to the Outage Map once areas have been assessed and we have a good indication of how long it will take to restore power.

If you have any concerns or questions, please call our customer service team on 0800 30 90 80.

TREAT ALL POWER LINES AS LIVE AT ALL TIMES. Please stay away from any downed lines and report any sighting to us on 0800 30 90 80.

Medically dependent customers should ensure their power retailer has their most current information, have spoken to their medical professional and are prepared to relocate if needed. If you have any concerns about your safety or welfare, call your local council and they will assist 24/7.

For the most recent updates on outrages, please check our outage map. To report an outage, call 0800 30 90 80.

We appreciate your understanding and patience during this time.

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

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