MainPower is committed to providing a safe and reliable electricity supply to all customers, however it is impossible to guarantee an uninterrupted supply of power.

From time to time, power may be interrupted due to a number of reasons, for example during or after a wind or snow storm or due to planned maintenance on the network. Portable generators (stand-alone type not requiring an electrician) can be useful to maintain critical ‘plug-in’ type appliances until power is restored.

Generators may be hazardous if used incorrectly. For information on how to use a generator safely, read our Generator Safety and Use fact sheet.

How MainPower can help
MainPower can assist customers affected by an outage by:
- Estimating the required size of the generator
- Connecting the generator to the supply
- Disconnecting the generator from the supply
- Limited pickup and delivery of a hired generator

For assistance:
03 311 8314 (8am to 5pm, Monday to Friday)
0508 60 70 80 (24 hour fault line)