Electricity and Gas Complaints Commission

MainPower’s key focus is to provide a safe and reliable system of electricity distribution to customers in the North Canterbury and Kaikoura region.  Customer feedback is important to us to ensure we meet our customer’s needs and are able to provide an efficient and effective service.

Please contact MainPower if you have an electricity network related problem or are concerned about our company’s service, or have issues relating to our access to the MainPower Network equipment on your land.  If your complaint is about a power account, please contact your Electricity Retailer.

MainPower has developed a process by which to deal with your issue in a timely and efficient manner.  We will acknowledge your complaint within two working days of receiving it and will appoint a staff member to investigate and resolve your issue.  We will provide you an update on our investigations into your complaint within seven working days of receiving it, and if it is not resolved in that period we will explain why and seek to resolve it within 20 working days.  

To make a complaint to MainPower please call the dedicated number 0800 TellMP (0800 835 567), email us on feedback@mainpower.co.nz or call in and see us between  8.00am – 5.00pm Monday – Friday.

If we are unable to resolve your concern to your satisfaction, you can contact the free independent Electricity and Gas Complaints Commission, P O Box 5875, Lambton Quay, Wellington 6145, or phone 0800 22 33 40 or email info@egcomplaints.co.nz.   To learn more visit www.egcomplaints.co.nz.