MainPower is reviewing its vegetation management programme - more specifically, we want to improve the way we communicate with our customers around maintaining clearance zones for trees around power lines. Did you know MainPower spends close to $800,000 annually on trimming trees and branches growing too close to power lines?
As a starter, we wanted to understand the experience from our customers' perspective. This meant engaging with customers who had recently had an interaction with MainPower in relation to trees on their property. We talked to customers face-to-face and via an online survey.
So what did our customers tell us?
So where to next?
Stay tuned for future improvements. And if you have any feedback or suggestions to improve MainPower services, we love hearing from you!
Contact us at firstname.lastname@example.org or phone 03 311 8300.